Combilift – Service Job Portal
Brief
Introduction
Combilift approached IT Monks to address fragmented service processes that were limiting operational efficiency. With a third-party platform contract nearing renewal, the goal was to implement a centralized system that connects customers, engineers, and internal teams directly to Syteline ERP, eliminating manual coordination and providing full visibility across the entire service lifecycle.
- Client Name: Combilift LTD (Ireland, Monaghan)
- Industry: Machinery Manufacturing
- Niche: Forklift Truck Manufacturer
- Project Type: API Integration, Web Development, UI/UX Design
- Project Launch Date: January, 2026
- Duration: 2 months
Technologies we used
Business challenges
Combilift’s service operations were constrained by a set of very practical, day-to-day issues:
Fragmented tools across teams
Service jobs were managed across multiple systems, making it difficult to maintain a single source of truth.Manual coordination via email and internal communication
Job requests, updates, and assignments relied heavily on back-and-forth emails, slowing down response times.No real-time visibility into job status
Customers, engineers, and internal teams lacked a clear, shared view of job progress.Dependency on third-party service software
The existing system added cost and limited flexibility, with a contract renewal deadline approaching.Disconnected Syteline data
Critical information, such as serial numbers, parts, job details, and invoicing, was not seamlessly integrated, leading to duplicate data entry and inconsistencies.
Client Objectives
The main objective was to remove the operational bottleneck between their customer and engineers that maintain their equipments
Objectives List
Ensure seamless data flow between the portal and Syteline ERP
Replace external service management tools with an internal, fully controlled system
Enable customers to submit and track service jobs online
Provide engineers and subcontractors with role-based job access
Support labour, travel, notes, photos, signatures, and invoice uploads
Allow internal teams to assign jobs and manage workflow status
Surface serial numbers, parts data, and invoicing information in one place
Reuse the existing portal design for faster rollout
Service Job API flow
To streamline service operations, we implemented an automated workflow that connects customer requests directly with internal systems via API.
Instead of relying on manual coordination, service jobs are now instantly submitted, routed, and assigned to engineers, with real-time updates throughout the process.
This significantly reduces response time, minimizes operational overhead, and ensures faster, more reliable claim processing.
Role-Based Experience
The platform was designed to support 3 main groups of users, with specific access and functionalities:
Customers
Submit service requests, track job status, and access historical data.Engineers / Subcontractors
View assigned jobs, log work details, upload photos, and complete tasks directly from the field.Internal Team
Manage job assignments, monitor progress, and ensure service operations run smoothly.
Business Impact
The new Service Job Portal transformed how Combilift manages service operations by replacing fragmented tools with a centralized, API-driven system. Customers, engineers, and internal teams now operate within a single environment, removing the need for manual coordination and significantly improving visibility across all service activities.
With direct Syteline integration, the platform makes sure real-time job updates and eliminates duplicate data entry, improving data accuracy and operational efficiency. Teams can now access job status instantly, reducing delays caused by email follow-ups and manual tracking.
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